General Terms

1. Reservations and payment

Inquiries and accommodation reservations can be made by telephone, via e-mail, in writing or in person. By confirming a reservation, the Guest confirms that he/she is aware of the General Terms and conditions and fully comprehends and accepts these terms which are binding for both the Guest and the Landlord. The Guest is obligated to provide any information required for the reservation process. A deposit is required depending on the chosen payment method. Both the deposit and proof of payment must be completed and submitted within three days. The balance payment is due at least 30 days before arrival. In the event that the Guest has not carried out the payment in the agreed period, the Landlord reserves the right to cancel the reservation with prior notification to the Guest.

Note for payments made from abroad: This method of payment refers exclusively to foreign clients. It is necessary to transfer the value of the reservation to the foreign account of the Landlord. The payers and recipients bank transfer fees are covered entirely by the client.

Note for credit card payment: All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.

2. Rates

The price of the service includes the basic service as described in the price list for the reserved accommodation unit. Special or extra services are those services which are not included in the base price of the accommodation (marked "on request" in the description of the accommodation unit or Price List/Rates or additional services that are available through prior notification and additional payment) and as such are to be paid by the Guest along with the reservation amount or at the spot, as indicated in our offer. Special and extra services/requests must be requested or announced during the reservation process. The average cost of electricity, water and gas is included in the price of the accommodation as are all the sheets and bedding items, final cleaning, one-time registration fee and other added services which are noted in the description of each accommodation unit.

The Guest is obligated to leave the premises clean and tidy before departure, regardless of the final cleaning by the Landlord. Final cleaning done by the Guest includes washing and stacking of dishes, trash removal and sweeping all the rooms in the accommodation unit so that the accommodation unit is left neat and tidy. You should also bring the toilet paper.

The service rates are stated in Euro. The Landlord reserves the right to change the published rates. Guests who have paid the deposit for a certain reservation are guaranteed by the Landlord the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Landlord is obligated to inform the Guest of these changes. All involved parties accept that the Landlord reserves the right of changing the rates no later than 20 days prior to the beginning of the service if after the reservation confirmation there are changes in the foreign exchange rate. Should the price of the paid reservation amount increase for more than 10%, the Guest has the right to cancel his/her reservation and is also entitled to a refund without any additional compensation.

3. Categorization and service description

The offered accommodation units are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination/country and are not subject to comparison.

The parking lot is well secured, if the landlord provides one available parking space for each accommodation unit on the property of the object or nearby. A secured parking place does not necessarily mean that it is located in the yard of the object, in a guarded, fenced or covered area.

4. Obligations of the Guest

The Guest is obligated to:

  • have valid travel documentation
  • respect and follow all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia as well as other countries through which he/she passes through or resides in. Inquire whether or not he/she requires a visa for the Republic of Croatia as well as neighboring countries. In the event the Guest is unable to continue the trip as a result of being in direct violation with these regulations, the Guest is responsible for all related expenses
  • follow house rules of the accommodation unit as well as cooperate with the Landlord in a well-intentioned manner
  • present the Landlord with the documents proving paid service (voucher received via e-mail)
  • pay the balance of the reservation as stated on the travel document (voucher) to the service provider on the first day of arrival in local currency (Croatian Kuna). The price in Euro will be converted into Croatian Kuna in accordance to the exchange rate of the Croatian National Bank on the day of payment
  • to pay a deposit of 200 Euro upon arrival. The deposit will be refunded at hand-over of the keys on departure if the Guest has not caused any damage
  • if the Guest has an intention to arrive with more persons than listed as the maximum capacity of the accommodation unit he is obligated to inform the Landlord immediately upon sending an accommodation request, even if the persons are minor children. The possibility of staying with a larger number of people solely depends on the goodwill of the Landlord and does not exclude additional payment. There are no rules under which minor children can stay free and without notice in the accommodation unit.

If the Guest does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Guest has agreed to compensate the Landlord on the spot for any potential damages caused by his/her own negligence.

5. The Guest's right to changes and cancellations

In the event the Guest wishes to change or cancel a confirmed reservation he/she must do so in writing (via e-mail), that the Landlord can process the request. Changes or cancellations by telephone are not permitted and will not be accepted. In the event that the Guest should request to cancel a confirmed reservation, the date on which the written cancellation is received, will represent the basis for the cost calculation.

In the event that the Guest cancels a confirmed reservation of a private accommodation up to 72 hours after making the payment, provided that there are at least 31 days left between the date of the cancellation and the day of arrival, the Landlord shall issue a refund of the paid amount to the Guest within 7 working days.

In the event that the Guest should request to change the number of persons, the arrival or the end date of a confirmed reservation, provided that the change is possible, the following conditions will apply:

  • Up to 7 days before arrival: if the new reservation amount is of equal or greater value than the original reservation amount, the Landlord will charge only the price difference if applicable
  • 29 to 7 days before arrival: if the new reservation amount is less than the original reservation amount, the Landlord will make a change according to the Guest's request, but the amount of the reservation will not be reduced
  • 6 to 1 days before arrival: reservation changes are not possible

If a reservation change is not possible and the Guest cancels the confirmed reservation, the Cancellation terms stated below will apply.

Cancellation terms:

For cancellation of an accommodation the cancellation charges are as follows:

  • for a reservation cancelled up to 30 days prior to the date of arrival: 0% of the total amount of the reservation will be charged
  • for a reservation cancelled up to 15 days prior to the date of arrival: 50% of the total amount of the reservation will be charged
  • for a reservation cancelled at less than 15 days prior to the date of arrival: 100% of the total amount of the reservation will be charged
  • if the Guest does not arrive to the destination or cancels the service of the accommodation after the date of arrival, 100% of the total amount of the reservation will be charged

For every cancelled accommodation reservation the Landlord charges a fee of 25 Euro for handling expenses. If the Guest is entitled to a partial refund after cancelling his reservation, the Landlord will make a refund within 45 days.

In the event that the Guest cancels a reservation, and the actual cancellation costs exceed the amount already paid for the reservation, the Landlord reserves the right to charge the actual costs incurred which will be calculated in accordance with the Cancellation terms described in Article 5 of these General Terms and conditions. The Landlord will issue an invoice to the Guest which he will be obligated to pay within 14 days of receipt thereof.

In the event that the Guest does not arrive to the accommodation by midnight on the agreed date of arrival, without contacting the Landlord, the reservation will be cancelled and the corresponding cancellation fees will be charged according to the above mentioned terms. Should the actual costs exceed the amount paid for the reservation, the Landlord reserves the right to charge the actual costs incurred and will send an invoice to the Guest which he will be obligated to pay within 14 days of receipt thereof.

The Landlord is not obligated or responsible for reimbursing the Guest for the cost of his/her travel documents or visas related to the cancelled reservations.

6. Luggage/baggage

The Guest is obliged to take care of the stuff that he/she brought to the accommodation. Each Guest is responsible for lost, damaged or stolen property left unsupervised. The Landlord is not responsible for lost, damaged or stolen luggage, nor for stolen luggage or valuables kept in the accommodation unit. Lost or stolen luggage is to be reported to the Landlord and the relevant police station.

7. The Landlord's right to changes and cancellations

The Landlord reserves the right to make changes of reservations in the event of circumstances which cannot be predicted, avoided or eliminated. If an adequate replacement accommodation cannot be arranged, the Landlord reserves the right to cancel the reservation and notify the Guest 7 days prior the date of arrival and guarantees a full refund of the paid amount. If the Landlord cancels a reservation, the Guest is not entitled to any compensation from the Landlord and the Landlord is only obligated to refund the amount paid to the Landlord's account.

8. Complaints

The Guest is obligated to cooperate with the Landlord in a well-intentioned manner so that the cause of the complaint can be resolved. If upon arrival the Guest is not satisfied with the state of the accommodation and leaves the accommodation on his own initiative and finds another accommodation without giving the Landlord a chance to resolve the issue and correct the cause of the discontent, the Guest does not have a right to request a refund or make a claim for compensation.

The Landlord cannot be held responsible for climate conditions, cleanliness and temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of the Guest and are not a direct result of the accommodation unit (for example, bad weather, improperly maintained beaches, crowds, lost or stolen property and such).

9. Other provisions

  • Should the number of people arriving to the reserved accommodation unit exceed the number indicated in the booking documents, the Landlord has the right to withhold service to unannounced Guests or accommodate all Guests provided that additional payment for the unannounced Guests is made on the spot
  • The reserved accommodation is available to the Guest from 2 p.m. and must be vacated until 10 a.m. on departure day
  • The Guest receives the necessary keys of the locking system, which shall be kept with the utmost care for the duration of stay. If lost, the Guest is responsible for all costs incurred
  • Rental is only for Guests over 18 years (children accompanied)
  • Children may not be left in the pool and outdoor area without supervision
  • The Guests are encouraged to mutual consideration
  • The Landlord reserves the right to refuse the Guests the booked service, if the Guests have traveled with a pet
  • The Landlord reserves the right to refuse the Guests the booked service, if the Guests smoke on the property of the Landlord (both indoors and outdoors). If disregarded a flat rate cleaning fee and operating loss cost in the amount of 500 Euro will be charged
  • We offer you for the duration of the stay in your accommodation Internet access through our guest network

Terms of use for our guest network:

  • a) The use of the Internet is provided via a wireless connection
  • b) The network is a voluntary, free service to the Guest. We do not guarantee availability and security, nor any liability for any damages
  • c) We reserve the right to interrupt the service at any time and for any reason without notice
  • d) We cannot prevent attacks from the Internet or our Guest network. The Guest must ensure the protection of his/her system on his own (e.g. by personal firewall and virus scanner)
  • e) We reserve the right to save user name and connection data (IP, MAC address, time) and to issue the data where appropriate to prosecuting authorities in current investigations
  • f) Username and password must only be used by the Guest and only for the duration of the stay. They must remain secret and shall not be passed in any case
  • g) It goes without saying that you must comply with all laws while using. The operation of a server or the offer of (IT) services via the access is also inadmissible
  • h) The use of paid services is not permitted. Costs to be incurred by fee-based Internet services will be forwarded directly to the Guest – we distance ourselves from these costs
  • I) By logging into the Guest network, the Guest agrees to the Terms and Conditions

10. Privacy

The traveler provides its personal data to the landlord voluntarily. Personal information is required for processing the requested services. The same information shall be used to communicate with the Guest. The Landlord is under obligation that the personal information of the Guest will not be given to a third party except for the purpose of carrying out requested services.

11. Note

Paying a deposit or payment in full signifies that the Guest fully comprehends and accepts the aforementioned terms.

12. Severability clause

If any provision of the Terms of Use are invalid, this shall not affect the validity of the remaining provisions.

13. Court jurisdiction

The Guest and the Landlord will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Split Court jurisdiction, under the authority of the laws of the Republic of Croatia.